FAQs

How long will my order take?

All of our bags are made to order and handmade with love so please expect the processing and dispatching of your order within 10-12 business days.

 

Exceptions:

For custom products do expect a delivery between 12-15 days as these are made to order. 

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

 

What should I do if I have received only a part of my order?

  • We make sure that all the products are sent to you in one package. Please mail at heynoticeme@gmail.com with the details of missing product but within 15 days of receiving your order. We shall check and get it sorted asap.

 

Cash On Delivery (COD)

We do not offer COD as all our products are made to order.

 

Do you ship internationally?*

Yes we do. The shipping charges will be calculated as per the destination and International orders cannot be placed on the website. Please write to us at heynoticeme@gmail.com to place international orders and for shipping chargers & customs related information.

*Please note : Custom duties if applicable would have to be paid at the time of delivery (which is not included in the shipping charge)

 

My tracking link shows 'delivered' but I have not received the package. What do I do ?

    • Please drop us a mail at heynoticeme@gmail.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.

Cancellation :

How can I cancel my order ?

    • Please mail us at heynoticeme@gmail.com for cancellation request if your order has not been shipped yet.

When can I cancel my order ?

  • Orders can be cancelled only if it has not been shipped from our warehouse. 
  • No cancellation applicable for customised products once the order is placed. 

 Can I cancel my order once the product has been shipped?

  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 
  • Once shipped, we will not consider cancellation requests.
  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

When do I get my refund for the cancelled order?

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Do you do customised products?

 Yes we do! Please write to us at heynoticeme@gmail.com and we can take it forward.